Shipping & Returns

 

SHIPPING POLICY

 

- ORDER'S WILL SHIP THE SAME DAY THE ORDER IS PLACED OR THE NEXT BUSINESS DAY, DEPENDING WHAT TIME THE ORDER IS PLACED.

 

- A TRACKING NUMBER WILL BE E-MAILED TO YOU AS SOON AS YOUR PACKAGE IS MAILED OUT.

 

- ORDER'S PLACED WILL BE SHIPPED VIA GROUND SHIPPING. IF YOU WOULD LIKE TO INSURE YOUR PACKAGE OR WANT FASTER DELIVERY OPTIONS, PLEASE CONTACT ME. EXTRA INSURANCE AND / OR SHIPPING COSTS WILL BE ADDED TO YOUR BILL. 

 

- FRAGILE ITEMS WILL BE OVER PACKED TO PROTECT THEM  AT NO ADDITIONAL COST TO YOU.

- LIQUIDS WILL BE PACKAGED TO PREVENT ANY DAMAGE TO OTHER PRODUCTS IN CASE THEY ARE BROKEN DURING SHIPPING.

 

 

 

RETURN POLICY

 

- ALL ITEMS RETURNED WILL BE SHIPPED AT THE CUSTOMER'S COST AND A 15% RESTOCK FEE.

 

- ACCESSORIES MAY BE RETURNED WITHIN 5 DAYS OF DELIVERY. ITEM'S MUST BE UNUSED AND STILL IN "NEW" CONDITION INCLUDING TAGS AND PACKAGING TO BE RETURNED. 

 

- ONCE THE ITEM HAS BEEN RECIEVED BACK TO THE BUSINESS  AND THE CONDITION OF THE ITEM IS APPROVED BY THE OWNER, A RETURN WILL BE ISSUED. UNDER NO CIRCUMSTANCE WILL A RETURN BE ISSUED BEFORE THE ITEM HAS BEEN INSPECTED. 

 

- ALL ART, JEWELRY, CLOTHES AND GLASS SALES ARE FINAL AND MAY NOT BE RETURNED.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

SEND ALL RETURNS TO :

 

P.O. BOX 2801

 

6 GLENRIDGE RD

 

SCHENECTADY, NY 12302-9997